Resolving Stalled App Installations on iPads

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Occasionally, an app that is pushed to your iPad may fail to install completely. When this happens, the app may be missing altogether, or show as “Waiting.” An uninstall, reinstall of the app is needed to resolve this issue.

 

Option 1:

  1. Submit a Help Desk ticket including the device serial number. Our Apple support team will send the necessary commands to the device to uninstall, reinstall the app. Need help finding the iPad serial number?

 

Option 2:

  1. Reset the iPad.

 

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