Device Refresh Support

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Setting up your new district assigned laptop and docking station


Your docking station replaces your desktop PC (NOT your monitor(s)) and allows your laptop to be the “heart” of your classroom. Everything that is plugged into your desktop can plug into your docking station and it will even charge your laptop.




Connect your laptop to the docking station by plugging in the USB-C cable that protrudes from the front of the dock into a USB-C port on your laptop (most staff devices that we currently use only have one and it is located on the right side right next to the circular charging port).




Logging in for the first time


  When performing the initial setup of your laptop you’ll be greeted with a blue screen asking which country you are located in; Choose: United States. On the next screen select US for the keyboard layout. On the screen asking if you would like to add a second keyboard layout, select “skip”. You’ll then be greeted with a network selection screen; select: BSD-Guest (it will switch over to BSD-Devices automatically once you log into your laptop and begin using it). Your laptop will search for updates then restart automatically. When prompted for a network again, select: BSD-Guest. You’ll then be brought to a login page where you will use your BSD credentials. If you receive an error (not including “your username or password is incorrect”), please see our troubleshooting guide below. Once you log into the desktop, the typical district applications (Chrome, Papercut, etc.) will automatically download and should appear after roughly 20-30 minutes.


Configuring multiple displays

Right click on the desktop and select “display settings”



The following steps may vary depending on how you’d like your personal displays configured:

  1. Select “Identify” to determine which display is which (please ensure to have all displays including your projector on during this time).
  2. Click and drag the numbered boxes to your preferred location (it’s recommended to orient them based on their physical location for ease of use).
  3. If you would like your displays mirrored (displaying the same content), then select the drop down and choose “mirror display X and X” (based on which monitors you’d like to mirror).
  4. If you would like your displays extended (all displaying different content), then select the drop down and ensure that “extend these displays” is selected.
  5. Once you have the displays configured to your liking, select “apply”.

(it’s recommended to set the monitor directly in front of you as the “main display” as this is the screen that your lock/sign in page will appear and most applications will launch on this display first)


If the screen looks odd or there are black bars on your screen click on the screen you can fix that by changing the resolution. Select the screen that looks funny and scroll down to display resolution. 1920 x 1080 is the district standard.




  1. Select the sound icon in the bottom right hand corner of your screen next to the time/network/battery status/etc.


  1. In the pop up menu select the “speaker” icon.


  1. Then select your preferred sound output (it most likely will be “headphones”, “Dell XXXX”,  “Epson XXXX” or “HP USB C Dock” depending on your setup. The “Speakers (Realtek(R) Audio)” option is your laptop’s built-in speakers.



Disabling startup programs

  1. Open up your task manager (either by searching “task manager” in the Windows search bar, hitting Ctrl + Alt + Delete then selecting “task manager” or by hitting Ctrl + Shift + Esc.
  2. Choose “startup apps” on the left hand side of the window that appears


  1. Choose the program that you’d like to disable (like Teams) and once selected, click on “disable” in the top right of the window. The more you disable the faster your laptop will startup but disabling too many may create a poor experience.



Adding printers through Papercut

  1. If the login window does not automatically launch once the program loads, click the overflow menu in the status bar down at the bottom right of your screen.
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  3. Click on the printer icon and then choose “View my printers”.
  4. Click the “Sign in with Google” button. You may be redirected to a web page to login with your BSD account. Once logged in, close the window to return to your printer list in the original window.
  5. Then go to “Add Printers” and install the printers you would like. Don't try to install multiple at a time. Install one wait for it to finish then install another.

Troubleshooting Guide



When logging in for the first time I receive a non username or password related error

Please have another staff member (tech lead, co-teacher, admin assistant, etc.) use their credentials to sign in. Once they reach the desktop sign them out and then you may log in using your credentials. If you still experience sign in issues please submit a help desk ticket at

When attempting to add printers through Papercut, no printers appear

Please ensure that you are either on the BSD-Devices wifi network or plugged in via ethernet. If you are on the BSD-Guest network, wait ~20 minutes then restart your PC.


Please ensure that you are a part of the necessary group by going to and locating the group for your site (e.g. If you are not a part of the group please contact your tech lead or principal.

Papercut isn’t on my laptop

Wait 20-30 minutes for your laptop to sync and download the application


Hit Win (windows key) + R then type “intunemangementextension://syncapp” and hit enter. Wait 20 minutes for your laptop to sync.

My speakers aren’t an option in the sound output menu

Please ensure that all audio connections are plugged in and secure. Occasionally reseating the connectors by unplugging them and plugging them back in allows the PC to recognize them.

My monitor/projector doesn’t appear in the display settings

Please ensure that the display is powered on


Reseat the display connection on the dock (this will most likely either be HDMI or DisplayPort. If it’s DisplayPort there will be a small tab on top of the connector that will need to be depressed for it to release)

It asks for credentials when installing software

Enter your BSD credentials or restart your laptop and try the installation again



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