A Boise School District Chromebook may ask for an 'old password' after a file had been attempted to be saved on the desktop of the Chromebook. This may happen from a site cookie or other unintentional process. To resolve the problem:
- Select "I can't remember my password" and then click "proceed anyway"
Tip: the device will post a notification about information being lost. Not to worry, District Google data is web-based and not stored locally on the device.
- The student will then be able to log on and access all Google account based resources.