Chromebook "Old Password" prompt

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A Boise School District Chromebook may ask for an 'old password'. To resolve the problem:

  • Select "Forgot old password" and then click "Proceed anyway"

Tip: the device will post a notification about information being lost.  Not to worry, District Google data is  web-based and not stored locally on the device.

  • The student will then be able to log on and access all Google account based resources.

If there are still issues with the Boise School District Chromebook device click here for steps to reset the Chromebook.



  • This happens when a student uses the Chromebook, modifies their profile settings (chages a background pic) or changes their password at a different device - maybe it was on a different Chromebook in another class, or working from home - then comes back to class to log in again. The Chromebook recognizes that the user has logged into this device before, but doesn't recognize the (new) password. Chrome thinks it's being helpful by asking for the old password to sync any data that may have been stored locally on the device.
  • This is only an issue for data stored on the local machine. It does NOT affect the user's ability to access data stored in the cloud (Drive, Docs, Mail, etc).  At BSD Students can not download content or storing data on the local machine. All files are stored in Google Drive, not the Chromebook itself.

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