If you cannot hear audio, try these checks. Stop when sound works.
Check the volume and output
- Select the time at the bottom right. Make sure sound is not muted and raise the volume gradually.
- Open Audio settings next to the volume control.
- Under Output, select the speakers or headphones you want to use.
Check headphones and restart
- Unplug headphones or external speakers and test the Chromebook’s built-in speakers.
- Reconnect the headphones securely. If possible, try another pair.
- Save your work, restart the Chromebook, and try the audio again.
If sound still does not work
Students should ask their teacher. Staff can contact the Help Desk with the device serial number and whether the problem affects one website or all audio. Do not erase the device just to test its sound.