A district hotspot uses cellular service to connect a learning device to the internet. Availability and signal strength vary by location.
Request a hotspot or report a problem
Families should contact their student’s teacher or school. Staff should submit a BSD help ticket with the school, intended user, and hotspot asset barcode if one is already assigned. IT handles activation, replacement, and SIM-card issues.
Connect to a Franklin T9
These steps apply to a Franklin T9. If your hotspot is a different model, use its instructions or contact IT.
- Charge the hotspot with its supplied charger. Press and hold Power for about three seconds to turn it on.
- Press Power briefly to move through the display until you find Wi-Fi Name and Password.
- On your learning device, open Wi-Fi settings and select the matching network name.
- Enter the hotspot’s Wi-Fi password and connect. Keep the password private.
If it connects but there is no internet
- Check the hotspot’s cellular-signal indicator. Try another spot near a window and keep the learning device nearby.
- Pause other streaming or large downloads while testing.
- Turn the hotspot off and back on. Restart the learning device and try again.
- If it still fails, contact IT with the barcode, displayed message, and whether other devices can connect.
If you see a data-limit or service warning, include it in your help request. Do not assume the message can be ignored. Ask IT before performing a factory reset, changing account settings, or replacing the SIM.
Use it safely
Keep the hotspot dry, uncovered, and ventilated at room temperature. Do not leave it in a hot vehicle or use a damaged or swollen battery.