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Issue: Uniflow is not showing up as a “print destination”:
- Check to see if Uniflow is running:
- This is what it looks like on Windows devices. You may need to click the "⌄" button on your toolbar to see it.
- Check to see if Uniflow is running:
- This is what it looks like on Mac:
- If you do not see the icon:
- Verify that Uniflow is installed on the device
- On Windows, click the Windows button and search for “Uniflow SmartClient”. On Mac, click the Launchpad icon in the bottom tray and search for “Uniflow SmartClient”.
- If the client is present, click “Open” to launch the application. Follow any login prompts to authenticate. Verify that the icon now shows in the toolbar, and confirm that Uniflow now shows as an option when printing.
- On Windows, click the Windows button and search for “Uniflow SmartClient”. On Mac, click the Launchpad icon in the bottom tray and search for “Uniflow SmartClient”.
- Verify that Uniflow is installed on the device
- If you see the icon in the toolbar but you are still unable to see Uniflow as an option when printing, uninstall and reinstall the Uniflow client:
- On Windows:
- Go to Settings -> Apps -> Installed Apps, and scroll down until you see Uniflow and click the three dots to select “Uninstall”
- Once uninstalled, go to the Company Portal and locate Uniflow. Tap on the app and select install. Wait for the installation to complete, then have the user log back in and test if they can print.
- On Mac:
- Click the Finder icon in the Dock.
- Click "Applications" in the sidebar of the Finder window.
- Click the app you want to remove.
- Drag the app to the Trash icon in the Dock, or right-click the app and choose "Move to Trash," or select the app and press Command-Delete.
- To permanently remove the app, empty the Trash by choosing Finder > Empty Trash from the menu bar.
- Once uninstalled, go to the Manager app in your Launchpad.
- Find Uniflow as an app and click install. Wait for the installation to complete, then have the user log back in and test if they can print.
- On Windows:
- If you reach the end of these steps without success, please submit a help desk ticket by visiting support.boiseschools.org or emailing us at support@boiseschools.org.
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Issue: Badge Reader is not working
- Power down the machine completely and wait for it to shut off. Then, turn it back on and check if the issue is resolved.
- If unsuccessful, please submit a help desk ticket by visiting support.boiseschools.org or contacting us via email at support@boiseschools.org.
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Issue: The Uniflow printer dialog box is not coming up
- If the Uniflow dialog box doesn’t appear after selecting print in your application:
- On Windows, go to the bottom of your toolbar where the "⌄" is and click to reveal your hidden icons.
- If the Uniflow dialog box doesn’t appear after selecting print in your application:
- Right-click on the Uniflow icon and select “Exit” to shut down the application. Then, click the Windows icon and search for Uniflow to reopen the application.
- On Mac, at the top of your screen, you will right click on the Uniflow icon.
- Select “Quit”
- Now go back to the Launchpad and click to open the Uniflow Application again.
- This should refresh the dialog box and make it appear again, allowing you to select your preferred printing option from Uniflow.
- If unsuccessful, please submit a help desk ticket by visiting support.boiseschools.org or contacting us via email at support@boiseschools.org.