Please follow these steps for power-washing Boise School District Staff & Student Chromebooks. This can resolve many issues efficiently. This is NOT recommended for devices that do not belong to the Boise School District.
- Turn on the Chromebook
- Press and hold Esc + Refresh + Power keys at the same time - this will reboot the Chromebook into recovery mode.
- When at the recovery mode screen, press Ctrl + D which turns off OS Verification, then press Enter. The Chromebook will reboot and prompt to re-enable OS Verification.
- Press Space to re-enable OS verification and then Enter. This will cause all local data to be wiped and restored to factory settings.
- Upon automatic reboot, you will be prompted with a "Welcome!" screen. Press "Let's go" and then enter your wireless information. (if you are using a District hot spot enter the hot spot credentials)
- At the Google Chrome OS terms screen, press Ctrl + Alt + E (E = Enroll). You will likely not see anything change, Click "Accept and continue"
- Click "Done" after enrollment is complete. If you see a white background, this will be updated after a reboot.
Note: If you have a login screen with @boiseschools.org pre-filled in the user name box - request assistance from ,Help Desk, (208)854-6670.
If there are still connection issues here are a few things that can be checked at home:
Home DSL or Cable Internet
If the DSL or Cable modem is in the same room as the student, 5G connections work great. If it's in another room, use the 2G. For example in the list of available Wi-Fi you may see something like CenturyLink5161-5G and CenturyLink5161-2G. 5G does not go around corners or through walls as well as 2G, which does much better at permeating walls and turning corners.
If the students are getting kicked from meets daily, it is very possible it could be related to the home internet connection. When a student Chromebook internet connection drops even briefly, Google Meets sees that the same way it would if the instructor removed the student from the class and it will not let the Chromebook rejoin the meeting without a new invite. If a student leaves a meet, they can come back.
Because the student Chromebook must be re-invited, it may be a connection problem. Confirm with the instructor.
Older DSL cabling in neighborhoods can have issues especially if there is rain or melting snow on the ground, this is particularly evident around Fairmont Junior High School.
If the household internet is on a lower DSL or Cable internet level, for example 20mbps or lower, we suggest not using other devices for streaming content such as, TV services/movies, YouTube etc. at the same time as student Google Meets to reduce interruption.
To troubleshoot: Connect to a different wireless source such as a cell phone hot spot, if using a District hotspot, try the home internet, if available try a friends/family internet, a new connection temporarily while you are testing connection. If the District Chromebook connects to another device try resetting the current connection you are using. If the student is using a District hotspot and is able to connect to an alternate/temporary internet connection try resetting the District Hotspot click here for steps.
Boise School District T-Mobile Hotspots
The icon which shows 4 vertical bars represents cellular signal, the icon shaped more like a baseball field represents WiFi. If less than 4 bars of cellular strength showing on the hotspot, try moving the hotspot to a window or another location where it may get a better signal. Keep the Mobile Hotspot within about 10 feet of the laptop. The hotspots are designed to have on the table in front of you, connectivity weakens the further away the hotspot is from the device using the WiFi.
As a last resort, contact your student Home School Site, if enrolled at Boise Online School contact the school site in your student would attend or is enrolled via Boise Online School. The District has ordered additional hotspots but do not currently have stock.