To submit a request for assistance, click the Submit a Request link at the top of any page in the Help Center. Fill out the new request form and click the submit button. When signing in you may be redirected to log in to your BSD Google account and allow BSD Google access to ZenDesk.
Next to the "Submit a request" is the Sign in feature that allows you to monitor existing requests and reply to and communicate directly with IT staff. Below is a general description of forms and required fields to be filled out: NOTE: Each ticket and ticket activities are kept in your help desk account activities page as well as the updates that are emailed to you.
Selecting a Form
A ticket form determines the fields and data a ticket contains. Ticket forms help in routing, escalation, dispatch, and troubleshooting requests. Forms include:
- Log In
- IC
- Security
- Internet / Wireless
- Equipment Support
- Voicemail
- Business Ops
- Educational Apps
- Testing
Here you can add your BSD email address, if you are locked out of your Google account visit here to reset or call 208-854- 6670. Please note: When entering a personal email account there may be a short delay in response.
Fields
The fields shown are determined by the "Form" selected as mentioned above. Please enter these fields as accurately as possible. The more information you list for the BSD IT Support staff the easier and possibly faster it is to resolve the issue.
Subject
Enter a brief description of the subject. This will be the subject of the email notifications you receive from Help Desk.
Description
Enter additional details about the question or issues that field data did not collect that will help our BSD IT Support staff resolve the issue.
Attachments
Drag and drop files or click "Add file" to attach files or screenshots to the ticket.
Use the Web Widget
You can also use the web widget to submit a ticket. The web widget is a floating blue button that you can find on the help desk and BSD IT department web pages in the lower right corner of the window.
The widget can search our knowledge base, or you can click Contact us, which begins the ticket creation process within the widget taking up less room on your monitor
